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Ticketmaster slyly changes refund policy during coronavirus pandemic

14 April 2020, 14:13 | Written by Cerys Kenneally

Ticketmaster has decided to quietly alter their refund policy in light of the current coronavirus pandemic, and people aren't happy.

The COVID-19 pandemic has resulted in a huge surge of postponed, rescheduled, and cancelled events.

While many ticketholders are happy to obtain their tickets until rescheduled dates are announced, there are some seeking refunds due to not being able to commit to the new dates.

In light of the pandemic, Digital Music News notes that Ticketmaster has quietly changed its refund policy, which now excludes refunds for postponed or rescheduled events. Event-goers will now only be able to obtain a full refund from the ticket site if the event they planned to go to is completely cancelled.

The site posted screenshots of Ticketmaster's refund policy before the change, which states, "Refunds are available if your event is postponed, rescheduled, or canceled." Now, the site says, "Refunds are available if your event is canceled."

People that are seeking refunds through Ticketmaster are obviously unhappy with their policy change.

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