Taylor Swift shares statement on Ticketmaster situation with The Eras Tour, says she was assured they could "handle this kind of demand"

Today (18 November) tickets for Taylor Swift's The Eras Tour were due to go on general sale, but after fans crashed Ticketmaster earlier in the week during the pre-sale, Ticketmaster announced that the public on-sale date has been cancelled due to "extraordinarily high demands".

This afternoon (18 November) Swift has responded to the situation on Instagram, revealing that she was assured by Ticketmaster that they could "handle this kind of demand".

As well as saying that she's "extremely protective" of her fans, Swift wrote, "It's really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse."

"There are a multitude of reasons why people had such a hard time trying to get tickets and I'm trying to figure out how this situation can be improved moving forward," Swift continued. "I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could. It's truly amazing that 2.4 million people got tickets, but it really pisses me off that a lot of them feel like they went through several bear attacks to get them."

Swift concluded her statement by saying she hopes to "provide more opportunities for us to all get together and sing these songs," and thanked fans for "wanting to be there."

#TaylorSwift issues statement regarding the Ticketmaster situation for her ‘Eras Tour’:

“I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could.” pic.twitter.com/2v37GShu0g

— Pop Crave (@PopCrave) November 18, 2022

Swift announced The Eras tour at the start of the month. Currently, there's only US dates available with support from Paramore, Phoebe Bridgers, Haim, MUNA, girl in red, Beabadoobee, GAYLE, Gracie Abrams and OWENN. She confirmed at the time that "international dates" will be "announced as soon as we can."