Driift make statement after Glastonbury livestream technical issues

It comes following many ticket holders finding their codes invalid when trying to acces the Live At Worthy Farm website 7pm BST start, with many missing the first two hours. A link was later made available free of charge to all.

After initially making a statement last night, Driift have since released an additional one which you can read in full below:

Dear Live At Worthy Farm ticket purchasers,

We are standing here today with the heaviest of hearts. Although many thousands of you were able to stream the event as planned last night, we are mortified that technical issues meant that many others were effectively locked out for up to two hours and unable to use your access codes.

This was unacceptable.

Driift is not a tech business or a media platform, and we rely on a third party company for certain aspects of protecting the stream. This provider has now identified the cause of last night's problems, and, although we are awaiting a full technical report, there were no subsequent issues for ticket buyers accessing later streams for North America or Australia.

We are assured that there will be no problems with today's two "encore" streams which will continue as planned at 2pm BST and 7pm BST.

Those ticket purchasers adversely impacted last night have already been emailed with instructions of how to access these streams - or how to process a refund.

Meanwhile, those who purchased tickets for the "encore" streams specifically should proceed and log-in as normal.

Driift was established as a producer and promoter of livestream events at the height of last year's lockdown, with the goal of getting artists, crews and venues back to work and do inspiring things with an exciting new format.

For last night's failings, we would like to apologise to Glastonbury Festival, to all the amazing artists who gave their time to perform, and to all the backstage crew and partners who worked so hard with us over many months to make this historic show a reality.

Most importantly, we apologise unreservedly to all of you who had your plans upset.

We would also like to make clear that Driift is making no financial gain from this livestream event, and we hoped it would generate much needed revenue for the Festival and its charity partners.

In that spirit, we sincerely hope that those who encountered problems will take the opportunity to watch and enjoy the event today, and that many more will buy tickets to support the Festival and its three associated charities.

We still believe that this is a very special film, and it is beyond frustrating that so many of you could not enjoy it as we intended.
driift.live

pic.twitter.com/4H98CXoY54

— Driift Live (@DriiftLive) May 23, 2021

Glastonbury have also adivsed that ticket purchasers of last nights 7pm stream will be emailed instructions on accessing today's two additional encore streams at 2pm and 7pm.

A reminder that ticket purchasers for last night's 7pm stream have been emailed details of how to watch today's encore streamings, at 2pm & 7pm. We've also been assured by Driift that last night's technical issues have been resolved. We really hope you enjoy this magical show. pic.twitter.com/7k6eT107x2

— Glastonbury Festival (@glastonbury) May 23, 2021